After-Sales Support​

Customer Care

After-sales support, provided by SSR, is the assistance offered to customers once they have purchased a product or service.

Service & Maintenance

SSR’s maintenance team prioritizes keeping your product in optimal condition, as prevention is more effective than repairs. While we strive to minimize breakdowns, they may occur. In such cases, our technicians are just a phone call away to resolve any technical issues with your strapping machine.

Your Benefits

• A thorough assessment of damaged parts by expert technicians.
• Immediate repairs for swift resolution.
• Efficient field service team for quicker assistance.
• In-house repair workshop for top-notch service.

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Proactive Maintenance for Machine Reliability

Our maintenance service ensures your machines operate smoothly with regular upkeep. 

Benefits include

• Prolonged machine lifespan and enhanced performance.
• Reduced hourly rates and travel costs.
• Predictable maintenance costs for better planning.
• In-house maintenance facilities.
• Transparent contracts with comprehensive inspection services.
• Preventative measures to avoid malfunctions.

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Technical Training

Our technical training ensures that operators are well-versed in handling our advanced machines, reducing workflow disruptions due to operator errors. Benefits include:

• Minimized business interruptions from machinery malfunctions caused by operator mistakes.
• Enhanced machine operation for increased efficiency and longevity.
• Expert trainers with extensive experience, provide operators with confidence and knowledge.
• Improved product and service availability.
• Transparent training opportunities, including in-house options.

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Machine & System Relocation

In addition to maintenance and repairs, we offer Machinery & System Relocation services. Whether you’re relocating your SSR strapping machine or need it reassembled at a new site, our trained technicians ensure a smooth process. Trust SSR for a flawless relocation experience.